As an online booking company, GalaHotels.com recieves bad, neautral, positive feedbacks on various platforms on the web. As a responsible company, we are trying to respond all our customer’s reviews on the web but too many reviews and complaints available on the free forums, blogs lack of evidence and doesn’t make any sense.
First of all, you can always have a chance to contact with GalaHotels.com, here i am listing all the ways that you can easily get an answer from our experienced customer service, sales, operation team.
1. Customer Service Tab = Gives you the chance to create a case for your issue, then our CRM system will forward your issue to the dedicated team member. %100 you will get a certain reply.
2. You Can Call Us .. Here are the numbers that you can reach us on the business hours ;
United Kingdom : +44 20 3384 64 48 United States : +1 347 871 9760 Italy : +39 06 9480 4292 Spain : +34 911 238 497 Turkey : +90 212 706 09 99 Turkey(fax) : +90 212 356 24 84
- Head Office: Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5Mecidiyekoy Istanbul – TR 34394
- Business Hours: Monday – Sunday: 9.00 am to 6.00 pm – CET+2 (Central European Time)
3. Live Chat : You will see the live chat icon on the left buttom, easy to use and our sales & customer team is available for your questions .
4. Send and e-mail ! If all above not working for you, just send an e-mail to email@example.com
5. If we are still not reachable. Ok you can write your comment to our review page on truspilot
GalaHotels.com on TrustPilot
To sum up, we are always ready to contact with you and will be glad to answer any questions from your side. Thus, we are working with Trustpilot and want to see ” real customer reviews ” both positive ones and negative ones. Without your feedback we are alone.