Contact Us

1. Customer Service Tab   = Gives you the chance to create a case for your issue, then our CRM system will forward your issue to the dedicated team member. 100% you will get a certain reply.

2. You Can Call Us .. Here are the numbers that you can reach us on the business hours ;

    • United Kingdom : +44 20 3384 64 48
      United States : +1 347 871 9760
      Italy : +39 06 9480 4292
      Spain : +34 91 198 84 74
      Turkey : +90 850 360 40 04
      Turkey(fax) : +90 212 356 24 84
  • Head Office: Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5 Mecidiyekoy Istanbul – TR 34394
  • Business Hours: Monday – Sunday: 9.00 am to 6.00 pm – CET+2 (Central European Time) 

3. Live Chat : You will see the live chat icon on the left buttom, easy to use and our sales & customer team is available for your questions .

4. Send and e-mail ! If all above not working for you, just send an e-mail to or just enter 



35 thoughts on “Contact Us

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  11. My name is Graça Soares, I have a reservation that someone in your service has canceled whithout my permission. This booking is payed.

    I´v tryed to make an amendement but first you’ve present a price of 1166 euros and when I’ve accpepted the price you have change the price. So I’m gonna stay with my booking (double room) cause it´s already payed and the price it’s cheaper than a single room.

    I also would like to know why it appears canceled in your site.

    I have never seen a service like yours, I travell a lot and it´s the firs and last time, it´s been 2 weeks trying to solve this problem.

    Right Know I just want my booking back, the one who decided to canceled resolve this issue.

    I have call your service and they told me that the person who could solve this problem was out. How can it be????? There is no one that can solve my problem? I am going to Dubai allone with my 5 yers old son and I don’t have the trust in your service that I’m getting there and I have hotel??? I have payed for my holidays!

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  14. I have problem with the reservation I did on Saturday to hilton hotel and the hotel said that there was not reservation But I paid by card to your site and I paid again for the room I am waiting for your answer the confirmation from you was on Saturday 20/09 in my email

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  16. I have booked a hotel and have been confirmed only on account page, as you can see in image below:

    Four days later I haven’t got any confirmation email from with the voucher and an invoice attached, so I tried to “Submit my case” on their site, as you can see in image below (no email address exists on their site):

    But! When I click on “Submit Case”, I got the message “Wrong bookingId” ?!, as you can see in image below:

    So, I unchecked option “I have a reservation” and described the problem with my booking, as well as with my booking ID, as you can see in image below:

    The site allowed me to submit my case, as you can see in image below:

    Then, when I clicked on “Track old case”, site shows ther is now case of mine?! as you can see in image below:

    Reading other reviews, and checking other review sites about and such a problems, I have reasonable suspicion that I will be cheated. Will I, Galahotels?

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